Help center
Frequently asked questions
Sizing, leather, shipping and returns — answered by the Eastern Market team.
Orders & shipping
Where do you ship?
We ship to addresses within the United States, including APO/FPO. We do not ship internationally at this time.
How much is shipping?
U.S. orders of $100 or more ship free; orders under $100 ship for a flat $7.95.
When will my order arrive?
Sandals ship in 2–5 business days — many are made to order — and arrive in 3–7 business days after shipping, with tracking.
Returns
What is your return policy?
Unworn shoes in original condition can be returned within 30 days of delivery. There is no restocking fee.
Who pays for return shipping?
For change-of-mind returns and size exchanges, the customer pays return postage. If shoes arrive damaged or incorrect, we cover everything.
How long do refunds take?
Approved refunds go back to your original payment method within 5–10 business days after we receive the return.
Sizing
What size should I order?
Order your usual U.S. size. Between sizes, choose the larger one.
How should clogs fit?
Snug across the instep with a little room behind the heel; your heel lifts slightly as you walk.
Care
Can leather sandals get wet?
Occasional rain is fine. Let them air dry away from heat, then condition the straps. Avoid soaking them.
Wood furniture
Is the furniture made to order?
Yes. Our solid wood furniture is made to order, so please allow about 2–4 weeks for crafting before it ships.
How is furniture delivered?
Smaller pieces ship by parcel carrier; large pieces may ship by freight. Delivery takes 5–10 business days after shipping, with tracking.
Will my piece look exactly like the photo?
Each piece is handmade from natural wood, so grain and color vary slightly. Decor in photos is not included unless stated.
Still have a question? Email support@easternmarketshoerepair.com — a real person replies within 1 business day. Or use our contact form.