Shipping policy
Last updated: October 12, 2026
The short version: free U.S. shipping on orders $100 and over · $7.95 flat under $100 · packed in 2–5 business days · delivered in 3–7 business days · United States only · tracking on every order.
Shipping rates
| Order subtotal | Standard shipping (U.S.) |
|---|---|
| Under $100.00 | $7.95 flat |
| $100.00 and over | FREE |
The total you see at checkout is the total you pay — no hidden handling fees.
Processing and delivery
Orders are packed in 2–5 business days (Monday–Friday, excluding U.S. holidays). Delivery takes 3–7 business days after shipping. You receive a tracking link by email as soon as your order ships.
Handcrafted wood furniture
Our solid wood furniture is made to order. Please allow about 2–4 weeks for crafting before shipping, then 5–10 business days for delivery. Large pieces may ship by freight; we email tracking and delivery details. Furniture ships free on orders over the free-shipping threshold.
Where we ship
We ship to addresses in the United States, including APO/FPO. We do not ship internationally at this time.
Address changes
Email us within 12 hours of ordering to change an address. Once a parcel is with the carrier it cannot be redirected.
Lost, late or damaged
If tracking has not updated for 5 business days, or your order arrives damaged or incorrect, email us with your order number (and a photo for damage). We will send a free replacement or a full refund.
Contact
Eastern Market Shoe Repair
645 Pennsylvania Ave SE, Washington, DC 20003, United States
Email: support@easternmarketshoerepair.com
Hours: Mon–Fri, 9 AM – 5 PM ET · replies within 1 business day
Contact form: easternmarketshoerepair.com/pages/contact